Terms of Purchase

Terms of Purchase – Conditions That Protect You and Us

These Terms of Purchase govern all transactions made on our website. By placing an order, you agree to the terms outlined below. We have written them in plain language to ensure clarity and fairness. They are not intended to be legalistic obstacles, but rather to set clear expectations for both parties, so that every purchase is smooth, transparent, and mutually beneficial.

1. Agreement to Terms
When you click the “Place Order” button, you are making an offer to purchase the products in your cart, subject to these Terms of Purchase. We reserve the right to accept or decline your offer at our discretion. Our acceptance occurs when we dispatch your order and send you a shipping confirmation email. If we are unable to fulfill your order for any reason (e.g., stock unavailability, pricing error, or payment issues), we will notify you and issue a full refund.

2. Product Descriptions
We strive to describe our products accurately, including ingredients, sizes, textures, fragrances, and intended uses. However, slight variations in color, consistency, or scent may occur due to natural ingredient batches. We do not claim that our products are medical devices or cures for diseases. They are cosmetic and personal care items intended for external use only. We encourage you to read ingredient lists carefully if you have known allergies, and to perform a patch test before full application.

3. Pricing and Currency
All prices are listed in United States Dollars (USD). They include applicable local sales taxes and duties for the destination country, as we cover these costs. Prices are subject to change without prior notice, but changes will not affect orders that have already been confirmed. Discounts, promotional codes, and flash sales are valid only for the specified duration and cannot be applied retroactively.

4. Payment Methods
We accept major credit cards, debit cards, and digital wallets, all processed through our secure payment gateway. We do not store your full payment details on our servers. The payment is captured at the time of order, but we do not charge until your order is processed and ready for shipment. In case of a payment failure, you will receive an automatic notification with instructions to update your payment method.

5. Order Confirmation and Cancellation
You will receive an order confirmation email immediately after placing your order. Please review it carefully and contact us within twelve hours if any details are incorrect. After that, we may not be able to make changes. You may cancel your order before it is dispatched by contacting us through our contact page. If the order has already been shipped, please refer to our refund policy for return instructions.

6. Shipping and Delivery
We offer free worldwide shipping on all orders, with processing times of one to three business days and delivery estimates of six to twelve business days. These estimates are not guarantees, but we provide tracking numbers so you can monitor progress. We are not liable for delays caused by carriers, customs, weather, or other factors beyond our control. However, we will assist you in resolving any delivery issues.

7. Risk of Loss
The risk of loss and damage to products passes to you upon delivery to the shipping address. However, we retain responsibility for lost packages until they are confirmed delivered by the carrier. If a package is marked delivered but you have not received it, please contact us within seven days so we can investigate with the carrier.

8. Returns and Refunds
You may return any product within sixty days of delivery, as detailed in our refund policy. Refunds are processed within five to ten business days after we receive the returned item. We cover return shipping costs. We do not charge restocking fees.

9. Product Use and Safety
Our products are for external use only. Do not ingest them. Discontinue use if irritation occurs. Keep out of reach of children. We recommend consulting a dermatologist or healthcare professional if you have severe skin conditions or are pregnant or nursing. We provide ingredient lists and usage instructions on every product page.

10. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any incidental, consequential, indirect, or punitive damages arising from your purchase or use of our products. Our total liability for any claim related to an order shall not exceed the amount paid for that order. This limitation does not apply to claims involving gross negligence, fraud, or death or personal injury caused by our products.

11. Warranties
We warrant that our products are genuine, correctly labeled, and free from manufacturing defects at the time of purchase. However, we do not guarantee results, as individual responses to cosmetic products vary. We do not provide any express or implied warranties beyond those required by applicable law.

12. Intellectual Property
All content on our website – including text, images, logos, and product designs – is our intellectual property and may not be reproduced or distributed without our written consent. You may use the website for personal, non-commercial purposes only.

13. Dispute Resolution
Any dispute arising out of these Terms of Purchase shall be resolved through friendly negotiation first. If negotiation fails, we agree to submit to mediation or arbitration in accordance with the rules of a mutually agreed institution, before resorting to litigation. This clause does not restrict your right to bring claims in your local court where mandatory consumer protection laws apply.

14. Force Majeure
We are not responsible for delays or failures caused by events outside our reasonable control, including acts of God, war, terrorism, strikes, supply chain disruptions, or government regulations. If such an event occurs, we will notify you and take reasonable steps to resume performance as soon as possible.

15. Entire Agreement
These Terms of Purchase, together with our shipping, refund, privacy, and customer service policies, constitute the entire agreement between you and us regarding your order. They supersede any prior communications or representations, whether oral or written.

16. Amendments
We reserve the right to update these Terms of Purchase from time to time. Changes will be posted on this page and will apply only to orders placed after the date of update. For existing orders, the terms in effect at the time of purchase remain valid.

17. Contact Information
For any questions about these Terms of Purchase, please use our contact page. We will respond promptly and with care.